Description
Description
EisnerAmper is seeking a Senior Technician to join the Helpdesk team in our Hyderabad office. We are seeking someone who thrives in a growing environment and providing clients with exceptional services.
Responsibilities :
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Be logged into the Help Desk hunt group and answer inbound support calls.
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Take ownership of end user incidents and see problems through to resolution.
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Research, diagnose, troubleshoot and identify solutions to resolve system issues.
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Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
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Monitor incident queue and process incidents in a timely manner adhering to defined ticket SLA’s.
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Provide accurate detailed work notes on incidents to ensure other team members are aware of where work is left off, and a status update can be provided on your behalf at any time.
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Follow-up with users to ensure incident has been resolved and all is satisfactory.
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Update incident ticket status, resolution and close details.
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Escalate unresolved and priority high incidents to leads.
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Perform remote troubleshooting for computers and mobile devices through diagnostic techniques and pertinent questions.
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Install and configure computer hardware operating systems and applications, and perform routine maintenance.
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Understand and be understood by non-IT employees.
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Read, understand, and follow technical procedures and processes.
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Work as part of a team of technicians and independently.
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Perform other duties as requested/assigned.
Requirements
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Associate or Bachelor’s Degree in Computer Science in related field.
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5+ years’ experience as a Computer Technician or IT environment (discipline).
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Strong customer service, communications, and active listener.
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Strong understanding of Microsoft operating systems and office products.
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Excellent communication skills.
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Basic understanding of TCP/IP, Networking, VPN and Wi-Fi technologies.
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PC imaging, and support audio/video conferencing equipment.
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Attention to detail and think logically.
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Understand urgency and importance of being responsive to incidents and escalations.
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Ability to prioritize workload and manage time effectively.
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Experience in using Ivanti or a similar ticketing system.Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs or department heads.Maintain regular and predictable attendance.
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Requires on-call availability in rotating 24x7x365 schedule.
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May require flexibility to travel to other local offices when deemed necessary.
About EisnerAmper
EisnerAmper is one of the largest accounting, tax, and business advisory firms in the U.S., with more than 3,000 employees and 300 partners. Joining EisnerAmper means being part of an organization that is client-focused, accountable, principled, and relationship-oriented. Each member of the EisnerAmper team is passionate about rolling up their sleeves and working hard to help clients build success. Daily activity at the firm is fast-paced, varied, collaborative, and organized around shared accomplishments– with our clients and each other.
Our firm provides a full menu of audit, tax, advisory, and compliance services to clients in industry sectors as diverse as financial services, health care, law, life sciences, manufacturing and distribution, non-profit, real estate, sports and entertainment, and technology.
Our reach extends globally, with offices in India, the United Kingdom, Israel, the Cayman Islands, Singapore, and Ireland.
About EisnerAmper India
EisnerAmper (India) Consultants Pvt. Ltd. (“EA India”) is a subsidiary of Eisner Advisory Group LLC (“EA Group”), which practices in an alternative practice structure with EisnerAmper LLP. EA India employees provide advisory services to clients of EA Group and audit services to clients of Eisner Amper LLP and comply with the professional standards applicable to each of EA India, EA Group and EisnerAmper LLP. EA India employees also provide operational services to EA Group and EisnerAmper LLP. The policies and procedures of EA India, including obligations of confidentiality and non-disclosure, apply to all services provided by EA India employees. All applicants are applying to positions for employment with EA India, and not EA Group or EisnerAmper LLP.
EA India opened its first office in Mumbai in 2007. Over the years, our India footprint has expanded to include offices in Bangalore and Hyderabad. We are a culturally diverse pool of over 500 professionals supporting our global clientele from a range of startups to Fortune 500 entities.
